Terms and Conditions

1. About these Learner Terms

These Learner Terms apply when you access or use BrilliantBot.

By logging in, creating an account, ticking an acceptance box, or using BrilliantBot, you agree to these Learner Terms. If you do not agree, you should not use BrilliantBot.

Your access may also be subject to rules, policies, privacy notices, or instructions provided by your organisation.

2. Eligibility

You must be at least 18 years of age to use BrilliantBot.

3. What BrilliantBot does

BrilliantBot is an AI-assisted coaching, learning support, reflection and tutoring tool; built with Wonderful Brilliant's THRIVE leadership development curriculum as the primary knowledge base.

It is designed to support the application and embedding of learning from our THRIVE leadership development programmes and coach you to further develop self-awareness and leadership capability.

BrilliantBot is not a human coach, tutor, mentor, professional consultant or therapist.

4. Human oversight

BrilliantBot is intended to support human thinking, not replace it.

You must not use BrilliantBot as the sole basis for any decisions. You must use your own judgement to review, question and validate outputs. Where appropriate, we recommend you seek guidance from a suitably qualified person before relying on any output.

You remain responsible for any decisions, actions, or outcomes that arise from your use of BrilliantBot.

5. Your account and access

You must provide accurate information when accessing BrilliantBot and keep your login details secure.

You must not share your account with anyone else or allow another person to use BrilliantBot through your login.

You should notify us or your organisation promptly if you believe your account has been accessed without permission or if you become aware of a security issue.

We may suspend, restrict, or remove access where reasonably necessary for security, misuse prevention, suspected breach of these Learner Terms, protection of BrilliantBot, legal compliance, or where your organisation's access has ended.

6. Acceptable use

You agree not to use BrilliantBot to:

• break the law or encourage unlawful activity;
• infringe someone else's rights, privacy, confidentiality, or intellectual property;
• upload malware, harmful code, or content intended to disrupt BrilliantBot;
• use BrilliantBot, its outputs, or its underlying systems to develop, train, fine tune, benchmark, or support a competing artificial intelligence system, model, product, or service;
• impersonate another person or misrepresent your identity;
• upload or submit content that you are not authorised to share;
• use outputs in a way that could reasonably be expected to cause harm if the outputs were inaccurate or incomplete.

7. Sensitive information

You should not submit highly sensitive information into BrilliantBot.

This includes, for example:

• special category personal data;
• health information;
• wellbeing, safeguarding, or serious harm disclosures;
• criminal offence information;
• financial account details;
• passwords, security credentials, access keys, or authentication details;
• confidential information about third parties;
• information about another person that you are not authorised to share;
• information that is subject to legal privilege, regulatory restrictions, or professional confidentiality obligations.

If you are unsure whether something is appropriate to enter into BrilliantBot, do not submit it.

8. Privacy and use of personal data

We may process personal data, prompts, inputs, usage information, outputs, and related content submitted through BrilliantBot to deliver, support, maintain, secure, and improve BrilliantBot and our services, in accordance with our Privacy Policy, applicable client agreements, and applicable data protection law.

Where BrilliantBot is provided through your organisation, your organisation may be the controller of certain personal data and Wonderful Brilliant may act as processor on behalf of that organisation. In other circumstances, Wonderful Brilliant may act as controller, as explained in our Privacy Policy.

9. Sharing with your organisation and aggregated insights

Each individual user's chat history is confidential. However, we do have access to anonymised and aggregated insights on high-level themes and topics. We will report these back to organisations to support common learning needs and capability gap building.

Aggregated insights will be designed not to identify individual learners and will not include your name, directly attributable quotes, or other identifying information.

Your organisation is responsible for how it uses any aggregated insights within its organisation, including ensuring appropriate governance, safeguarding, transparency, and accountability.

10. Confidentiality and safeguarding

We treat learner interactions, submitted content, and outputs as entirely confidential.

However, confidentiality is not absolute. We may disclose information where reasonably necessary:

• to comply with the law or a valid regulatory request;
• to protect the security or integrity of BrilliantBot;
• to investigate misuse or suspected breach of these Learner Terms;
• where there is a safeguarding, safety, wellbeing, or serious harm concern;
• to trusted service providers who help us deliver BrilliantBot, subject to appropriate confidentiality and security obligations.

11. Third-party systems, platforms, and AI models

BrilliantBot may rely on third-party infrastructure, software, digital platforms, tools, or AI models to operate.

These providers may process limited data where necessary to deliver BrilliantBot, such as for hosting, authentication, logging, analytics, support, security, or model inference.

We take reasonable steps to use providers that meet appropriate security and confidentiality standards.

Use of any third-party platform may also be subject to that provider's own terms and privacy policy.

We are not responsible for outages, interruptions, limitations, errors, security issues, or changes caused by third-party systems outside our reasonable control.

12. Data security and retention

We use appropriate technical and organisational measures designed to protect personal data and Client Data processed through BrilliantBot.

No digital service is completely secure. You should use reasonable security practices, including keeping your login details confidential and avoiding the submission of unnecessary sensitive information.

Personal data processed through BrilliantBot will be retained in accordance with our Privacy Policy, applicable client agreements, applicable data protection law, and any agreed programme requirements.

Unless otherwise agreed in writing, personal data processed through the services will generally be retained only for as long as reasonably necessary to provide the services. Where the Master Service Agreement applies, relevant service data may be retained throughout the duration of the service and for a maximum of 12 months thereafter, unless a different retention period is required or permitted by law.

13. Intellectual property

We own all rights in BrilliantBot, including the platform, software, design, branding, prompts, models, methodologies, system architecture, and related materials, except for content owned by you, your organisation, or third parties.

Nothing in these Learner Terms gives you ownership of BrilliantBot or permission to copy, modify, reverse engineer, licence, sell, or exploit it outside your authorised use.

Outputs are generated for use in connection with your organisation's programme or subscription. You are responsible for ensuring that your use of outputs complies with law, your organisation's policies, and these Learner Terms.

14. Accuracy and availability

BrilliantBot is provided on an "as is" and "as available" basis.

We do not guarantee that BrilliantBot will always be available, uninterrupted, secure, error-free, accurate, complete, or suitable for a particular purpose.

AI-generated outputs may contain mistakes, assumptions, omissions, ambiguity, or content that does not reflect your full context.

15. Ending or restricting access

Your access may end if:

• your organisation's programme, subscription, or agreement ends;
• you leave the organisation or are no longer eligible to participate;
• you breach these Learner Terms;
• continued access creates a security, legal, safeguarding, wellbeing, or compliance risk;
• we are required to suspend or end access by law or by your organisation.

We may suspend, restrict, or remove access where reasonably necessary.

16. Changes to BrilliantBot or these Learner Terms

We may update, change, suspend, or improve BrilliantBot from time to time.

We may also update these Learner Terms. If changes are material, we will provide reasonable notice where practicable.

Continuing to use BrilliantBot after updated terms take effect means you accept the updated terms.

17. Governing law

These Learner Terms are governed by the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction, unless applicable law requires otherwise.